Review Chat Scope
1. Product Inquiry
These are the questions and concerns about all the products either after ordering, before ordering and while using them. From ingredient contents to the process.
4. Delivery Concerns
The customers following up with non-delivery items, RTS and the statuses are delivered but the items are not received yet.
7. Sharing a Review
The customers want to delightfully share a feedback with their happy experience, however, posting the feedback is having an issue. Step by step process is given in order to do so.
2. Returns and Replacements
Complaints about damaged items, received an incorrect item, the customer ordered an incorrect item and those queries about packaging.
5. Missing Items
Customer’s query about receiving an incomplete parcel and tracking the missing items from the order.
3. Cancellation of Purchase and Refund
For the unsatisfied customer, the products didn’t work, customer requested for a refund and the customer wishes to cancel the current purchase to order a new set of order.
6. Cancellation of Subscription
The customers wish to cancel the subscription services and will go for it again after trying out the products.
8. System Glitch
Issues about the orders that did not go through, the website is down and showing different packages along with the prices. Discount codes did not work and the items purchased are not showing up on the customer’s end.