Why Managed Chat ?
Several Live Chat tools like Zopim, SnapEngage, LiveChatInc etc. are available today. SalesChat provides team of expert & dedicated live chat operators who are available 24/7 to answer customers queries on your website.
Our managed chat services take care of any sales queries that customers may have about your car dealership.
Our 24/7 friendly chat support team becomes your front-line for any incoming complaints.
Our agents take care of your customers 24/7. Whether its for inspecting a new vehicle or any other query.
Our friendly chat agents engage customers visiting your website to generate more leads.
It’s about Your Business.
Before getting started, our chat agents are fully trained in your business. Our chat tool matches your business branding guidelines. We make sure our messaging goes in line with your internal comms. We thoroughly train our agents to answer queries about your business as if you were answering yourself.
How are Chat Agents trained?
Before we start managing chat, our chat Agents are thoroughly trained on the ins and outs of your business.
Chat Agent training is a 3 step process.
1. Business Analysis
3. Review Chat Session
- Business Analysis 50%
- On-Boarding 25%
- Review Chat Session 25%
Our Business Analysis team develops an initial understanding of your car dealership processes by looking at your dealership website.
Our Business Analysis Team and Chat team work with you to understand your chat objectives. The more material you can provide at this stage, better we will understand your business. Any previous support queries via phone or email come handy.
Review Chat Session
Since nobody else understands your services better than you do. Our chat team performs a Review Chat-session with you before going live on a website. Objectives: 1. Confirm our understanding of your business. 2. Find any knowledge gaps. 3. Improve our understanding about services you offer.
“It required very little training and the Agents could handle my chat within 24 hours !
I was scared of making any company in charge of my first line of customer interaction. It turned out to be easier than I thought. It required very little training and the Agents could handle our company’s chats within 24 hours Jarrod A. RPC Pty Ltd. Melbourne.
Our Free Trial is absolutely free. We conduct a free Business Analysis and build a knowledge base for your business’ chat scenarios. If for any reason you do not wich to continue. There’s no obligation.
Ready to get started?
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