Managed Live Chat FOR Ecommerce
- Boost your online sales
- Provide shipping , returns and refund support
- Cross-sell / Up-sell to increase Avg. Order value
Why Managed Chat ?
Several Live Chat tools like Zopim, SnapEngage, LiveChatInc etc. are available today. SalesChat provides team of expert & dedicated live chat operators who are available 24/7 to answer customers queries on your website.
E-commerce support
Our managed chat services handle concerns such as returns, delivery, replacements in real time.
Cross Sell & Up Sell
Our chat operators help in cross selling & up selling products based on product similarity or customers’ preferences
Cart Abandonment
Interactive engagement with your website visitors has proven to significantly reduce cart abandonment rate.
Product Support
Our chat operators guide visitors live on any questions they have regarding product they are looking to buy.
Paid Ad Conversion
Managed chat service boosts your Paid Ads conversion rate. Say no to high bounce rate. Get high ROI on your ad spend.
Customer Satisfaction
We greet your customer to leave a lasting impression which improves overall satisfaction.
It’s about Your Business.
Before getting started, our chat agents are fully trained in your business. Our chat tool matches your business branding guidelines. We make sure our messaging goes in line with your internal comms. We thoroughly train our agents to answer queries about your business as if you were answering yourself.
How are Chat Agents trained?
Before we start managing chat, our chat Agents are thoroughly trained on the ins and outs of your business. Chat Agent training is a 3 step process.
1. Business Analysis
2. On-Boarding
3. Review Chat Session
- Business Analysis 50%
- On-Boarding 25%
- Review Chat Session 25%
Business Analysis
Our Business Analysis team develops an initial understanding of your business by looking at your e-commerce product offerings, shipping policies, refund processes, return policies and any other terms and conditions.
On Boarding
Our Business Analysis Team and Chat team work with you to understand your business objectives. The more material you can provide at this stage, better we will understand your business. Any previous support queries via phone or email come handy
Review Chat Session
Nobody else understands your business better than you do. Our chat team performs a Review Chat-session with your before going live on a website. Objectives: 1. Confirm our understanding of your business. 2. Find any knowledge gaps.
“It required very little training and the Agents could handle my chat within 24 hours !
I was scared of making any company in charge of my first line of customer interaction. It turned out to be easier than I thought. It required very little training and the Agents could handle our company’s chats within 24 hours Jarrod A. RPC Pty Ltd. Melbourne.
No Obligation Trial
Our Free Trial is absolutely free. We conduct a free Business Analysis and build a knowledge base for your business’ chat scenarios. If for any reason you do not wich to continue. There’s no obligation.
100% Satisfaction Guaranteed
As a paid customer, if you are not satisfied with our service. We will refund all your money. No questions asked.
Ready to get started?
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