Managed Live Chat Services for your business.
Free Live Chat Tool + Expert Chat Agents
Chat Agents continuously trained on your business
100% Satisfaction Guarantee
Why Managed Live Chat ?
It’s about Your Business.
Before getting started, our chat agents are fully trained in your business. Our live chat tool matches your business branding guidelines. We make sure our messaging goes in line with your internal comms. We thoroughly train our agents to answer queries about your business live as if you were answering yourself.
How are Chat Agents trained?
Before we start managing chat, our chat Agents are thoroughly trained on the ins and outs of your business. Chat Agent training is a 3 step process.
1. Business Analysis
3. Review Chat Session
- Business Analysis 50%
- On-Boarding 25%
- Review Chat Session 25%
Our Business Analysis team develops an initial understanding of your business by looking at your website products and oﬀering,
Review Chat Session
“It required very little training and the Agents could handle my chat within 24 hours !
Jarrod A. RPC Pty Ltd. Melbourne.