Managed Live Chat Services for your business.

We complement your companies growth efforts by using live chat to improve lead conversion rates and enhance customer experience.
  • Free Live Chat Tool + Expert Chat Agents
  • Chat Agents continuously trained on your business
  • 100% Satisfaction Guarantee

Why Managed Live  Chat ?

A website without live chat is like a retail store without an attendant.  Trained especially in your business, our live chat agents engage visitors to boost lead generate and grow sales.

Lead Generation

Our managed live chat services take care of lead generation for your business.

Customer Engagement

Adding managed chat service is first step towards building great customer engagement

Bounce Rate

Interactive engagement with your website customer improves your bounce rate.

Sales Growth

With our premium customer services. Leads convert to sales faster.

Paid Ad Conversion

Managed chat service boosts your Paid Ads conversion rate. Say no to high bounce rate.

Customer Satisfaction

we greet your customer to leave a lasting impression which improves overall satisfaction.

It’s about Your Business.

Before getting started, our chat agents are fully trained in your business. Our live chat tool matches your business branding guidelines. We make sure our messaging goes in line with your internal comms. We thoroughly train our agents to answer queries about your business live as if you were answering yourself. 

How are Chat Agents trained?

 

Before we start managing chat, our chat Agents are thoroughly trained on the ins and outs of your business. Chat Agent training is a 3 step process.

1. Business Analysis

2. On-Boarding

3. Review Chat Session

  • Business Analysis 50%
  • On-Boarding 25%
  • Review Chat Session 25%

Business Analysis

Our Business Analysis team develops an initial understanding of  your business by looking at  your website products and offering,

On Boarding

Our Business Analysis Team and Chat team work with you to  understand your business  objectives. The more material you can provide at this stage, better we will understand your business. Any previous support queries via phone or email come handy

Review Chat Session

Since nobody else understands your business better than you do. Our chat team performs a Review Chat-session with your before going live on a website. Objectives: 1. Confirm our understanding of your business. 2. Find any knowledge gaps.

“It required very little training and the Agents could handle my chat within 24 hours !

I was scared of making any company in charge of my first line of customer interaction. It turned out to be easier than I thought. It required very little training and the Agents could handle our company’s chats within 24 hours

Jarrod A. RPC Pty Ltd. Melbourne.

No Obligation Trial

Our Free Trial is absolutely free. We conduct a free Business Analysis and build a knowledge base for your business’ chat scenarios. If for any reason you do not wich to continue. There’s no obligation.

100% Satisfaction Guaranteed

As a paid customer, if you are not satisfied with our service. We will refund all your money. No questions asked.

Ready to get started?

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Download Lead Scoring Guide

 

Learn best practices and latest trends in Lead scoring and how to make your business ready to scale in Digital Age.

Thank you for Downloading : Definitive Guide to Lead Scoring