Managed Chat Services for your business.
We complement your companies growth efforts by using live chat to improve lead conversion rates and enhance customer experience.
Free Chat Tool + Expert Chat Agents
Chat Agents continuously trained on your business
100% Satisfaction Guarantee
Why Managed Chat ?
A website without live chat is like a retail store without an attendant. Trained especially in your business, our live chat agents engage visitors to boost lead generate and grow sales.
Adding managed chat service is first step towards building great customer engagement
It’s about Your Business.
Before getting started, our chat agents are fully trained in your business. Our chat tool matches your business branding guidelines. We make sure our messaging goes in line with your internal comms. We thoroughly train our agents to answer queries about your business as if you were answering yourself.
How are Chat Agents trained?
Before we start managing chat, our chat Agents are thoroughly trained on the ins and outs of your business. Chat Agent training is a 3 step process.
1. Business Analysis
3. Review Chat Session
- Business Analysis 50%
- On-Boarding 25%
- Review Chat Session 25%
Our Business Analysis team develops an initial understanding of your business by looking at your website products and oﬀering,
Our Business Analysis Team and Chat team work with you to understand your business objectives. The more material you can provide at this stage, better we will understand your business. Any previous support queries via phone or email come handy
Review Chat Session
Since nobody else understands your business better than you do. Our chat team performs a Review Chat-session with your before going live on a website. Objectives: 1. Confirm our understanding of your business. 2. Find any knowledge gaps.
“It required very little training and the Agents could handle my chat within 24 hours !
I was scared of making any company in charge of my first line of customer interaction. It turned out to be easier than I thought. It required very little training and the Agents could handle our company’s chats within 24 hours
Jarrod A. RPC Pty Ltd. Melbourne.
Our Free Trial is absolutely free. We conduct a free Business Analysis and build a knowledge base for your business’ chat scenarios. If for any reason you do not wich to continue. There’s no obligation.
Ready to get started?
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